It’s important to us that when you choose to switch energy provider that you’re able to do so with minimum fuss.
This is why we’ve worked with the industry to enable Pay As You Go customers to transfer supply with a debt of up to £500 per fuel to take advantage of cheaper tariffs.
This transfer option is known as the Debt Assignment Protocol. It is subject to terms and conditions and is not guaranteed.
If you’ve chosen to join us and are currently repaying any arrears via your Pay As You Go meter your current supplier will object to the transfer.
If you are repaying arrears of less than £500 there is nothing for you to do, we will take care of everything and proceed using the Debt Assignment Protocol transfer option.
We will request your current supplier transfers the balance to us so you can continue repayment. Details of any repayments you are making will be communicated in accordance with the Data Protection Act 2018. It’s usually a three week switching process and we keep you informed every step of the way. We will make sure that you receive a pack which includes a copy of your contract along with our terms and conditions.
During the transfer we will contact you to discuss your outstanding balance and affordable weekly repayments. We will notify you when your supply is due to start and once your outstanding balance has been successfully transferred. If anything prevents the transfer we will ensure that you are updated.